Notification Service - Email

SMTP (Simple Mail Transfer Protocol) is the internet standard for electronic mail submission.

For you to use the “Email” Notification Service, it is advisable to have your domain specific SMTP server details at hand. Please engage with your IT department to obtain the correct SMTP details for your organization.

Right-click the “Notification Servers” in the Messaging Tab, select “New”, then “Email”:


The “SMTP Email” Notification Service requires the following properties to be set:



  • Name
Set this to a name that describes the email system.
  • Server
Set this to the Smtp server name. This would typically be an internal email server host name. “” is the server address for Microsoft Office 365.
  • Port
This is the port used by the Smtp protocol. Contact your System Administrator for details relating to your internal email server.
  • Enable SSL
Specify whether SMTP server uses SSL (Secure Sockets Layer) to encrypt the submission.
  • Timeout
The amount of time in milliseconds after which a send will fail.
  • Username
Email account that will be used to send the email messages. If your email server allows anonymous sending, then leave this property blank.
  • Password
Password of the above account.
  • Sender Display Name
The sender’s name that will be displayed to the email recipients. Some email servers will ignore this property and use the “Username” email properties.
  • Domain Mask
A mask that will only allow messages to be sent to users that have an email address that uses this domain. This property can be a comma separated list of domains. At least one domain mask must be specified.

Click “Save” and then drag your “Internal Email” Notification Server into the message definition.

Some Notification Servers will require additional properties to be set; in the case of email, one can set the message priority flag.

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